ANNUAL MAINTENANCE CONTRACT (NON-COMPREHENSIVE)

The Annual Service Contract is made at between Copypro Technologies Pvt.Ltd. and "Customer".

COPYPRO SHALL

  • Provide free of charge all services except spares and consumables like Drum Unit, Toner & Paper etc. and any output copy materials.
  • Repair and service the Equipment within reasonable time of receipt of communication from the Customer. Any part replaced shall be of serviceable quality.
  • Provide the said services during COPYPRO office hours on working days.
  • Provide free of charges, training for operating the equipment to two persons nominated by the Customer.
  • Shall ask the Customer pay extra at actuals, Sales Tax and any other Government levies if applicable.
  • Shall not be liable in any manner whatsoever to indemnify the Customer for any loss of injury or damage, or liquidated damages of any kind whatsoever, howsoever caused.
  • Be entitled without any let or hindrance to depute its employee or authorised representative to enter the Customers premises at all reasonable times to inspect and service the equipment.
  • Not be liable in any manner whatsoever to the Customer in the event of COPYPRO being prevented or delayed in performance of any of its obligations under the contract due to conditions constituting Force Majeure which shall include but not be limited to strikes, lockouts, concerted action by workmen, breakdown of communication, etc.

Total Guarantee Contract (TG)

  • Total Guarantee Contract / service contract is inclusive of all services, spares, circuits, Drum kit, Toner Cartridge, fixing film, roller feed separation.
  • Machine Inspections are done on periodic intervals and we handle unlimited breakdowns calls in a year.

QUALITY ASSURANCE

Being a quality centric firm, we consider our foremost priority to offer excellent products to our clients. For achieving this, we are associated with the reliable vendors of the market, who make use of quality tested material for manufacturing the products. In addition, these vendors ensure that the complete range is specifically manufactured in accordance with set industry standards. Further to maintain the consistency, we subject our products to strict quality testing procedures based on various parameters to ensure delivery of only flawless products. Some of the parameters based on which testing is done are as follows:

  • Performance
  • Energy Efficiency
  • Consumption of ink & print quality (printing machines)
  • Durability

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